Solution: HeyWire provides the LiveText messaging channel that today’s customers prefer, and businesses need in order to increase customer satisfaction and reduce costs. HeyWire’s award-winning solutions for Salesforce-powered businesses directly connect customers to brands by LiveText-enabling existing 1-800 and business phone numbers.
Available in the AppExchange, these solutions support conversational text messaging, either initiated by the customer or business, from start to completion. HeyWire’s proven full-stack, messaging cloud solution supports both SMS and other mobile messaging formats, and has delivered 8 billion messages and counting.
Target Customers: The main objective here was to find Heywire a partner operator in Europe for terminating its text based messages to fixed phones. There were limited opportunities here – BT, Gamma, Colt, 3 and one or two others.
Success Factors: Achieved meetings and on-going discussion with all potential partners..
Delivered: Succeeded in delivering a partner for Heywire – Colt, and product launched on back of this. Company subsequently acquired by Salesforce